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Shipping & Returns

Canada, Alaska, Hawaii, and U.S. Territories - We do not ship to Canada or Hawaii. For Alaska or U.S. territories we use Fedex delivery and charge shipping at our cost. Shipping to these areas does not qualify for free shipping. USPS, when used, is not tracked, and risk of ownership passes upon handing products to the shipper.

Normal shipping takes approx 10 to 12 working days from date of order.

International addresses - At this time, when ordering online, it is not possible to specify a shipping address in another country or a U.S. territory that is not served by UPS or Fedex Ground Services.

Post office boxes - We do not ship to post office boxes.

Shipping charges - Shipping charges are calculated based upon the total cost of merchandise in your order. Orders over $49.00 are shipped free within the contiguous USA only.

Order status & history - Registered customers can review their order status and history online. Non-registered customers do not have online access to order status and history. If you would like to register as a customer, click the "log in" link on our home page. If you do not wish to register, you may request order information by calling us toll-free at 1-877-965-5872 or by sending an e-mail to admin@wollcookwarestore.com. Please provide the home address you used in placing the order in question, so we can respond more quickly and accurately.

Returning merchandise - Any items returned to us where we have made no error in shipping, will be subject to recovery, at our original cost, any shipping, handing or finance charges that may have been incurred to get the order to you. If an order is returned to us due to the inability of the shipper to locate you at the provided address, after reasonable effort , is treated as a no fault return in this category. Please check all data entered in the ordering process.

If you need to return an item, please email admin@wollcookwarestore.com to get a Return Authorization. Please include your Order Number and reason for return. Please note that a return does not guarantee a final disposition. All returns are subject to inspection. Shipping, handling and insurance costs are non-refundable unless we have made an error in shipping.

All returns must be shipped freight prepaid. Products received freight collect, without an authorization, not approved for return, or in any way not meeting the above criteria, will be refused.

Please allow up to fourteen (14) days for processing returns.

Any products returned with missing or damaged original contents, false claims of defect, will be refused or assessed an additional restocking fee at our discretion. This will be based upon the cost to refurbish the product to sellable, as new, condition. When returning items, it is the sender's responsibility to ensure that all articles are received by us undamaged, unused, with no new markings or damage to the packing. Using an insured shipping method is recommended. We will not be held liable for inbound parcels which are misdirected, damaged or lost en route.

Order numbers must be clearly printed on the outside of the package.

NON-DEFECTIVE MERCHANDISE:

Non-Defective products may be returned within fourteen (14) days of receipt of goods and are subject to a minimum restocking fee of 20% unless we are at fault. Freight charges will not be refunded. If a product has been been used it cannot be returned for credit under any circumstances. Products that have been unpacked, that require repacking to make sellable, will incur a charge of 20% of the purchase price.

DEFECTIVE MERCHANDISE:

After obtaining a Return Authorization, defective products may be returned within fourteen (14) days of receipt of goods. Any defective product, which is still in its like-new condition, in the original box and which still includes all originally included accessory items and packing materials will be exchanged. All merchandise defects will be verified by our returns department and must be confirmed prior to shipment of the replacement. If a replacement is not available, we will credit you for the original price paid for the product.

MIS-SHIPMENT:
If an item has been sent to you as the result of an error on our part such as an incorrect item or duplicate order, please email admin@wollcookwarestore.com immediately so that we can address the issue.

Gift Cards, Gift Wrap We are not able to offer gift cards or gift wrap at this time. The comments space provided during the order process is used primarily to communicate to us special requirements for you order, and cannot, by default be transferred to the packaging as a message to recipients.

Bundled Products
From time to time we offer free products, or bundled products. If a free or bundled product goes out of stock, we retain the right to switch that product for a like value product without notice.

Pricing and availability are always subject to change.

If you would like to return a product, please contact us (1-877-965-5872) for return instructions... DO NOT send the product to the manufacturer. If you send a product directly to the manufacturer you will be charged any costs to recoup that package.

We do not accept orders with BILL TO addresses outside of the USA.

Placement of an order on this website constitutes acknowledgment of these terms and conditions.

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